Virtual Training

Resources for Your Small Business

November 2 // 1:00 p.m.
Learn about the Small Business Development Center (SBDC) and how they can help your business. During this discussion we will chat about funding options and how to create a succession plan. Presenters: Matt Stone, Business Consultant and Belinda Engelhart, Regional Director


What MTS Can Do For You!

November 5 // 1:00 p.m.
In this training, you will learn about South Dakota Manufacturing & Technology Solutions, services they offer, and how their team is dedicated to helping manufacturers increase productivity by implementing Lean and other continuous improvement practices. We examine your organization through a different lens to help you identify problems and implement solutions. Presenter: Brad Fischer, Business Advisor


Offering Gift Cards via Your Website: Strategies and Options

November 9 // 1:00 p.m.
There are multiple ways for local businesses to offer gift cards via their websites. During this training, Dr. Max Marc, will describe some of the popular ones in use, their pros, and cons (including some accounting implications) and take the attendee step-by-step through the process of installing said options. Presenter: Dr. Max Marc, Professor at Black Hills State University


Payroll and HR for Small Businesses

November 16 // 1:00 p.m.

When hiring staff for the first time, especially as a small business owner, there are a lot of things to consider and requirements to follow.  One of the first things you’ll need to do is make sure you can pay them.  During this presentation Sarah and Amanda from Ketel Thorstenson, LLP will cover the following:

  • How to pick the right payroll software for you.
  • What documents do you need to have staff complete.
  • Is the person you just hired an employee or an independent contractor?
  • What part of the payroll process can I outsource?
  • How do I handle employee situations without an HR department?

They will also spend some time talking about the best ways to handle employee situations when you don’t have human resources and provide you with some tips and resources.


Creating a Culture of Success and Solutions

November 19 // 1:00 p.m.
Learn how to transform your organization into a culture of success. Join us for this webinar to lay the foundation of 
a better organization in the future. You will:

  • Learn best practices for developing a culture of success
  • Gain a better understanding of all cultures
  • Create an inclusive environment that promotes hard work, dedication, and teamwork
  • Gain tools to bring in new employees that will grow with your organization

Presenter: Whitney Rencountre II, Chairman of the South Dakota Humanities Council


A Remarkable Customer Experience Doesn’t Happen by Accident

November 23 // 1:00 p.m.
The intersection of your employee and your customer, it’s the spark of magic... or disaster. It’s a brief shining moment in which a customer decides about your business based on that interaction. If that employee is disengaged, if they don’t seem to care, then your chances of customer success are left to... well... luck. Too many businesses are content to accept whatever comes. They haven’t put in the time and the attention to details required to design a remarkable customer experience. Yet, that’s what consumers want. It’s what they are yearning for and will reward with their loyalty and their money. It’s not simple, but it’s attainable. And the rewards are amazing. 

In this training you will learn:

  • What does the customer of today want?
  • How do I handle service recovery?
  • How do I train my employees to engage with my customers?

Presenter: Nathan Schock, COO and President of FiveFour


View previous webinars on our YouTube channel.